Cancellations, Missed appointments, and Late Arrivals
We have a 24 hour cancellation policy. This
means if you give us less than 24 hours notice when cancelling an appointment, you may be charged for that time. And,
while it is the part of my job that I like the least, I do have to collect those fees. I’m
sure you understand that when we schedule an appointment we are in essence making a verbal contract for that time. The
Therapist's responsibility in the deal is to reserve that time solely for you and to be fully present and focused
on your needs. Your part of the agreement is the responsiblity for the payment of therapist fees for that time period.
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Imagine if you came to work for a meeting and an important person in that group did not show up and you were
told that because that person did not come, the meeting had to be cancelled and you would not be paid for the day. Or that
you came to work and the copier or computer was down and you were notified that because the elements necessary to do your
job were not available, you would not be paid for that day. It's awkard because we are in the service business and it is you,
the client, that are necessary to do our work. If you don't honor your commitment to show up, we suffer financially.And of
course, we still have to pay our therapists, our rent, and the general costs of doing business. When we have 24 hours notice that an appointment is going to be cancelled,
we have enough time to call one of the many others on our list who are waiting for help.
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As
a courtesy to other clients, late arrivals will receive only the available appointment time remaining. We appreciate
your understanding.
