Cancellations, Missed appointments, and Late Arrivals
A broken appointment is a loss to everyone. If you
are unable to keep your appointment, please call to cancel or reschedule as soon as possible. NNC requires at
least 24 hours notice to allow this time to be offered to someone else. If you do not
cancel your appointment within this time frame, you are still responsible for the payment of that session. The online scheduler does
not allow cancellations with less than 24 hours.
While this is the
part of my job that I like the least, we do have to collect those fees. When we have 24 hours notice that an appointment
is going to be cancelled, we have enough time to try to fill that time for our therapist by calling the many others on
our list who are waiting for help. If we can fill the time, you will not be charged. I’m
sure you understand that when we schedule an appointment we are in essence entering into a contract for that
time. The Therapist's responsibility is to reserve that time solely for you and to be fully present and focused
on your needs. Your part of the agreement is the responsiblity for the payment of therapist fees for that time period.
Imagine if you came to work for a meeting and an important person in that group did not arrive and you
were told that because that person was not present, the meeting would be cancelled and you would not be paid for that
day. Or that you came to work and found the copier or phone or computer was down and you were notified that because the elements
necessary to do your job were not available, you would not be paid for that day. It is awkward for us because we
are in the service business and it is you, the client, that is necessary for us to do our work. If you don't honor your
commitment to show up, we suffer financially. And of course, we still have to pay our therapists, our rent, and the general
costs of doing business.
As a courtesy to other clients, late arrivals will receive only the available
appointment time remaining. We appreciate your understanding.
We reciprocate in kind: If we miss an appointment with you, your next session will be at no charge.
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We accept payment at the time of service.
We do not file any insurance claims. However,
we do give a receipt with our CPT treatment codes listed and many of our clients submit their receipts to their insurance
company for reimbursement. Clients also use their Flexible Spending Accounts and Health Savings Accounts, where allowed, for
treatment at NNC. There was an article in the NY Times October 2010 extolling the financial benefits of using these accounts
for massage and bodywork.
Please note: NNC does not diagnose.
We do not require a doctor's referral in order to work with you. But if your insurance requires a diagnosis code in order
to cover your claim you will need to get that diagnosis code from your doctor.
provide a space on your NNC receipt for you to add your doctor's diagnosis. If you file a claim and your insurance
requests diagnosis from NNC, that request will be forwarded to you and it will be your responsibility to handle the issue and
communicate with your insurance provider. We are not set up to do that work for you.
To reserve your appointment Online will
require Mastercard or Visa credit card only.
Your card will not be
charged until time of appointment.You may choose to use another method of payment at that
time. In the office we accept:
Check, Cash, Mastercard, Visa, Discover, HSA
and FSA cards.