HomeWhat is NMT?Therapist CredentialsTestimonialsServicesWorkshopsNews You Can UseGift CertificatesContact UsBook Appointment - Policy Info

Nashville Neuromuscular Center Procedural Policies:

Cancellation Policy
.
Cancellations, Missed appointments, and Late Arrivals
If you are unable to keep your appointment, please call to cancel or reschedule as soon as possible. NNC requires at least 24 hours notice for cancellations.  If you cancel your appointment after this time frame, you are still responsible for the payment of that session.
 
When we have 24 hours notice that an appointment is going to become available, we have enough time to try to fill that time by calling the many others on our waiting list.   I’m sure you understand that when you schedule an appointment we are in essence entering into a contract for that time. The Therapist's responsibility is to reserve that time solely for you and to be fully present and focused on your needs. Your part of the agreement is the responsiblity for the payment of therapist fees for that time period.  Just like your cell phone contract, you choose the plan you want and you agree to pay for those minutes whether you use them or not. When you  buy a movie ticket online, you prepay and  are assured that a seat and the entertainment will be there waiting for you,.Whether or not you choose to go, is up to you.
 .
If you don't honor your commitment to show up, we suffer financially. And of course, we still have to pay our therapists, our rent, and the general costs of doing business. We reciprocate in kind: If we miss an appointment with you, your next session will be at no charge.
 .
As a courtesy to other clients, late arrivals will receive only the available appointment time remaining.  We appreciate your understanding.
.
 

close this window


Medical Insurance
.
 We do not file any insurance claims. We accept payment at the time of service.
 We do provide a receipt. Some clients use their Flexible Spending Accounts and Health Savings Accounts, where legally allowed. There was an article in the NY Times October 2010 extolling the financial benefits of using these accounts for massage and bodywork. We do not require a doctor's referral in order to work with you.  Please note: NNC does not diagnose.
.
If you choose to ask your insurance company for reimbursement, it is your responsibility to file any claim. It is your responsibility to attain any diagnosis code from your medical provider and to provide that information to  your insurance company. It will be your responsibility to handle any and all communication with your insurance provider. We are not set up to do that work for you.

Payment Methods

To reserve your appointment Online will require any major credit card.
Your card will not be charged until time of appointment.You may choose to use another method of payment at that time.
 
In the office we accept:
 Check, Cash, Mastercard, Visa,  Discover, AmEx, Apple Pay. Some of our clients use their HSA or FSA payment accounts.